Minggu, 31 Oktober 2010

[K778.Ebook] PDF Download The Effective Project Manager, by Michael Stratton

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The Effective Project Manager, by Michael Stratton

This book doesn't offer a 10-step plan for a successful project management career because no plan can possibly address every project contingency. This book is a necessary guide for any coordinator of people and projects. You may be a planner, thinker, strategist, project manager, business owner, executive leader, business analyst, athletic coach, parent or simply an individual curious about ways to become more effective at work. Any way you slice it, you'll benefit from reading this book.

The Effective Project Manager explains in easy-to-understand terms what you need to do in order to become the best project manager you can be—an Effective Project Manager (EPM). The key themes of this book include time management, people management and thoughtful production of work that matters.

You need to be able to tell what work is the most important during any given hour spent on the job. You'll learn how to accomplish this task by better understanding people and organizations. You'll get people to tell you things by listening, planning and leading. You'll turn into a doer who can handle any situation thrown at you. You'll learn how to organize your thoughts and structure your planning process by using mind maps and pictures. You'll find out how to track progress easily and give your teams proven processes to use. Finally, you'll learn the common traits that all EPMs share.

The book is split into two parts. Part 1 focuses on how to manage yourself and includes tools that will help you become more effective in both your professional and personal life. Part 2 focuses on how to manage others. If you can manage yourself and manage others effectively, then you can lead almost any project.

  • Sales Rank: #1384233 in eBooks
  • Published on: 2014-11-09
  • Released on: 2014-11-09
  • Format: Kindle eBook

Review
"Thoroughly enjoyed reading this book." - Projectmanagement.com

From the Author
The intent behind this book is to provide insights into key personality traits as well as hard skills that are required in order to be a Effective Project Manager. If you are not focused on doing the right things at the right times you will spin your wheels and find yourself stuck on the side of the road. I am a cultural anthropologist, wordsmith, organizational psychologist, investigator and visual architect working in a project management role. This combination of skills and interests in addition to utilization of hard-nosed project management tactics allows me to offer valuable insights that are not always at the forefront of an executive's mind but should be.

About the Author
Michael Stratton, strong advocate for project management professionals, is a practicing project manager with 15 years of experience in the information technology sector across a broad range of industries. "The Effective Project Manager" focuses on how to improve productivity,  think strategically through the use of mind maps, produce work that matters and how to navigate the power personalities that exist within most organizations.

Michael has an M.S. in Technology Management from the University of Denver (2005) and a B.S. in Anthropology from the Missouri State University (1998).Michael has been married to his wife, Joanna for thirteen years. They have three boys. They live in Golden, CO and Michael works in downtown Denver. 

Most helpful customer reviews

0 of 0 people found the following review helpful.
Excellent book which should be a part of every Project Manager's collection
By Jeremy L. Graybill
I really enjoyed this book. In my experience, Project Managers can sometimes be a dime a dozen. It's the truly effective ones that stand out, and are the diamonds in the rough. The author gets right to the heart of what makes a Project Manager an Effective Project Manager (EPM).

There are so many points and lessons made throughout this book that I thought were valuable and applicable daily, both in a Project Manager's career, as well as in their personal life. Here are some very brief highlights and snippets from the book:

"Having a Project Management Professional (PMP) certification from the Project Management Institute (PMI) may help you land a job, but it won’t guarantee you’ll be effective at your job...Life isn’t a 10-step process, and you shouldn’t run your projects as a 10-step process either."

The book begins by looking at Mind Maps. This was something new to me, and I really enjoyed the concept, the examples, and the application. The Mind Map chapter provided excellent examples on using Mind Maps real time, and the author provides great supporting tools and templates for free on his website.

There was also valuable information on limiting the quantity and duration of unimportant meetings, and unimportant tasks and work. The author focuses on simplifying and eliminating, so you can be more effective.

Moving on, the book is filled with specific examples of what to do, and what not to do, in various situations. This includes the work you're performing, along with working with others. Personally, I enjoyed the section "Learn to Chit Chat," because this is a big weakness of mine. I'm often so focused on the tasks at hand, that I don't take the time to engage in crucial chit chat.

I really enjoyed the quotes throughout the book as well; they were valuable and very relevant.

Bottom line, I think this is an excellent book, and one that would be worth going back to again and again to remember what to focus on.

-Jeremy L. Graybill, PMP (and hopefully an EPM)

0 of 0 people found the following review helpful.
... well for both new and experienced Project Managers Thoroughly enjoyed reading this book
By Larry E. Estes
Works well for both new and experienced Project Managers

Thoroughly enjoyed reading this book. I found the writing style made for an easy and entertaining read. The book through a down-to-earth, engaging tone made absorption much easier for me.

I have been in IT for a long time and slogged my way through a number of projects. All too often, we fall into being overly consumed with the technology issues and fall down on managing the project. Being time-crunched, we manage the next project like we did the last one. The book introduces some new project management tools such as Mind Maps and reinforces the old concepts that we know are important but unfortunately let slide. The succinct length of the book makes it a great fit for a quick read before starting your first project or your next project.

I heartily recommend The Effective Project Manager.

0 of 0 people found the following review helpful.
Required reading for PM's
By Michael J. Garner
I found this to be a quick and easy read for anyone tasked with managing a group to a desired outcome. The conversational tone eases the absorption of all the useful tips, example mind maps, and practical insight into managing a project and team and the author wise steers the reader around the traditional and time consuming tools like MS Project to more effective tools and methods. Understanding stakeholders, different personalities and the required communication techniques, meeting and email strategies - all good stuff and I think relevant to anyone in a managing role, not just project managers. Not being yet another 10-step book or PMP focused book on PM theory is a good thing! This is a great orientation for the new PM and the experienced PM will find useful tips as well.

See all 10 customer reviews...

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Sabtu, 30 Oktober 2010

[I500.Ebook] PDF Ebook ESL Worksheets and Activities for Kids, by Miryung Pitts

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ESL Worksheets and Activities for Kids, by Miryung Pitts

ESL Worksheets and Activities for Kids, by Miryung Pitts



ESL Worksheets and Activities for Kids, by Miryung Pitts

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ESL Worksheets and Activities for Kids, by Miryung Pitts

Do you teach ESL to kids or do you teach native English speaking kindergartners? If so, then this book is going to make your life a little bit easier.

The activities and worksheets in the book are great as filler material or as main lesson activities. So whether you are looking to fill up an entire class lesson plan or just need a warm up, this book has you covered.

It covers these commonly taught topics: Shapes, numbers, family time, months, days, weather, prepositions, money, and animals.

The pages are made to be copied/printed and have no branding or page numbers, so it looks like you made it.

  • Sales Rank: #76549 in Books
  • Published on: 2014-10-15
  • Original language: English
  • Number of items: 1
  • Dimensions: 11.00" h x .29" w x 8.50" l, .69 pounds
  • Binding: Paperback
  • 128 pages

From the Back Cover
Need some activities for the children in your ESL class or kindergarten class? This book has worksheets, mini books, and other activities that will keep your students engaged and having fun while they are learning.

There are activities for shapes, numbers, time, months, days, weather, prepositions, family, money, and animals. Plus there are flash cards in the back of the book to help practice vocabulary.

This book is suitable for children in elementary school aged 6 to 10 who are learning English at a beginner to intermediate level, but it's also great for native English speaking children who are in kindergarten. Plus, all of the pages in the book are copier friendly and designed to be reproduced and used as handouts.

Most helpful customer reviews

0 of 0 people found the following review helpful.
this is a great book. It has been extremely helpful
By SL
As a tutor working with elementary international learners, this is a great book. It has been extremely helpful. I purchased this for a pre-school learners, however, many activities are appropriate for 1st and 3rd graders (international learners) as well. I highly recommend this book.

SL

6 of 6 people found the following review helpful.
Just right
By Sarah E.
It took some searching to find an ESL book that was just right for K-1st grade. It appeals to small children and it has great worksheets and activities.

1 of 1 people found the following review helpful.
Pretty good handouts that can be photocopied
By Amy
Pretty good handouts that can be photocopied. The order of the activities doesn't make a lot of sense, but I've used many of the sheets to supplement my lessons.

See all 13 customer reviews...

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Jumat, 29 Oktober 2010

[Y142.Ebook] Download PDF Japanese Hiragana & Katakana for Beginners: First Steps to Mastering the Japanese Writing System (CD-ROM Included), by Timothy G. Stout

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Japanese Hiragana & Katakana for Beginners: First Steps to Mastering the Japanese Writing System (CD-ROM Included), by Timothy G. Stout

The method that's helped thousands in the U.S. and Japan learn Japanese successfully.

The Japanese language has two basic writing systems, hiragana and katakana, in addition to the one that uses Chinese characters or Kanji. This handy book teaches you a new mnemonics–based method to read and write the basic 92 hiragana and katakana characters.

  • Memorable picture mnemonics help you to learn the characters by associating their shapes and sounds with combinations of images and English words already familiar to you.
  • Clear examples and entertaining exercises offer opportunities to read, write, use and practice all 46 basic hiragana and 46 basic katakana characters, plus the remaining kana that stand for more complex sounds.
  • Polish your knowledge with word searches, crossword puzzles, fill–in–the–blanks, timed recognition quizzes, and other interesting activities.
  • The CD–ROM allows you to print out your own flash cards (featuring the same mnemonic images taught in the book) to help you review and practice, even while you're on the go.

  • Sales Rank: #4217 in Books
  • Model: 15772244
  • Published on: 2011-04-10
  • Released on: 2011-04-10
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .50" w x 6.00" l, .79 pounds
  • Binding: Paperback
  • 192 pages

Review
"As a whole I find this book to be a useful tool to learning the characters of both writing systems. I especially like the vocabulary usage at the bottom of each characters page…If you are looking for a book to get you started with Japanese I think this is a good place to start." —BenLearnsJapanese.com blog

About the Author
Timothy G. Stout lived in Japan for 20 years and has taught Japanese language for 23 years in public and private schools, and at the university level. While teaching at the American School in Japan he conducted research on the use of keyword mnemonics in the instruction of Japanese. Stout has a Doctorate in Education (EdD) from Utah State University, an M.A. in Japanese Pedagogy from Columbia University and a B.A. in Japanese Teaching from Brigham Young University. He currently teaches Japanese at Utah Valley University, and resides in Lehi, Utah with his wife and five children. Stout is the author of Japanese Hiragana and Katakana for Beginners and Let's Learn Japanese, both available from Tuttle.

Most helpful customer reviews

84 of 89 people found the following review helpful.
BEST BOOK EVER
By stacy speckman
I have been self teaching myself and my children for 2 years now and have not found a book to help us until now. This is the best book ever! It has pictures and practice squares. It is perfect in every way except that I would love a copy that is more in a workbook (spiral bound?) form instead of a reading paperback. Thank you! I have been using it with the Kana flashcard set by Tuttle cause each time we learn a series of phonetics, we have a few words to correspond. We have been learning for 1 month and can read, write, and say over a hundred words in Japanese without aid. Yay!

50 of 52 people found the following review helpful.
Learning What Important
By LamiaZlogonje
If you are learning Japanese, this is the book to pick up. Nothing is more important then learning the basics first. And this book gives you everything basic you can hold in your hand. In the beginning of the book, it gives you a back story of the man who invented TUTTLE. As soon as I stumbled upon the Tuttle Collection, it has been a blessing. And so far, learning Japanese has been a blast!
After reviewing the man behind the name in a paragraph or two. It gives you information on how to use the book, vowel pronunciations and even the past of the character sets themselves. Don't worry, it doesn't overload you with textbook definitions. It gives you brief and to the point back story's. Trust me, none of it is a waste of your time. All of it is useful and interesting information.
The Hiragana Chart is then introduced and you learn how to write them. This is important. If you are going to write in Japanese , you need to know the stroke order and stroke types. It keeps it neat and legible. When I first started using it I immediately wanted to buy another one. So I suggest, buy two or copy the pages so you can keep practicing off paper. The book provides wonderful practice as well as memorable mnemonics and vocabulary. When you're done with learning how to write them, there's an activity section. Where you are putting what you learned into use. It helps you remember the characters as well as their stroke order. Then when you're done with Hiragana, the exercise begins again with Katakana.
Though I would not recommend this to someone to learn Katakana and Hiragana straight out. But if it is what you want to try, go for it. I would offer this book to someone to learn how to write them and make their memory of the characters concrete.
If you want to use something to help you learn them, there are many resources on your Nintendo DS (I DON'T recommend Japanese Coach). And there are many free options on your Android Phone like JA Sensei, Kana Mind, Qwiz-Hiragana and more. You won't know until you start looking. The more fun it becomes for you, the easier it will become to learn.
The CD has a large number of names in katakana so you can look up your name in japanese. It even has flash cards with the same mnemonics images that are in the book.
This is a great tool, get it while its still cheap and they don't realize what they're selling.

29 of 29 people found the following review helpful.
I love this book
By Liam
Timothy G. Stout. My compliments to you.

It's the greatest work book I have seen for basic learning of Japanese alphabets.

Highly recommend !

See all 332 customer reviews...

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Selasa, 26 Oktober 2010

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Reviews of the 3d ed. Comprehensive - Choice; Well-written - International Journal on World Peace; useful - Peace Research. This updated and revised through 2000 edition of an immensely successful textbook reflects upheavals in the global geopolitical climate, and examines why countries continue to build war arsenals in a time of relative peace. As an increasing number of countries gain nuclear capabilities and the number of intranational and regional conflicts grow, it becomes apparent that the end of the Cold War did not end the threat of war.

  • Sales Rank: #962476 in Books
  • Brand: Brand: Mcfarland n Co Inc Pub
  • Published on: 2001-03
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.63" h x .37" w x 6.65" l, 1.30 pounds
  • Binding: Paperback
  • 324 pages
Features
  • Used Book in Good Condition

Review
"comprehensive...one must admire the scrupulous treatment" -- Choice

"useful" -- Peace Research

"well-written" -- International Journal on World Peace

About the Author
Professor Ronald J. Glossop is the coordinator of peace studies at Southern Illinois University at Edwardsville. He is also the author of World Federation? (1993, $33; “presents the case both for and against world government...excellent bibliography”—Choice).

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4 of 4 people found the following review helpful.
An outstanding textbook
By Bert Ruiz
Ronald Glossop's "Confronting War: An Examination of Humanity's Most Pressing Problem," is an outstanding textbook. The author divides the text into four parts; Introduction to the War Problem; Causes of War; The Contemporary Situation; and Proposals for Solving the War Problem. Part one is a conceptual and historical framework of war; part two probes the cause of war and examines mainstream views and values of war; part three is a strong inspection of the military and institutional behavior of war; and part four is an analysis of reforms.
Professor Glossop correctly opens the narrative in part one with a succinct but powerful message, "War is about power and the use of physical violence to determine which party in a conflict will prevail." From this starting point onwards the author presents a sophisticated array of information certain to aid the war discovery process. Overall, this book is well researched and expertly written. Moreover, the notes and bibliography are superb. In conclusion, this textbook is a valuable asset for those who believe in the serious practice of conflict resolution.
Bert Ruiz

0 of 0 people found the following review helpful.
REALLY UNDERSTANDING THE PROBLEM OF WAR AND WHAT NEEDS TO BE DONE TO SOLVE IT
By Ronald J. Glossop
This book offers a thorough investigation of the problem of war including a wonderful analysis of the causes of war and the present international situation. The chapter on competing ideologies is very enlightening. The final section on what needs to be done to deal with the problem of war is insightful and argues persuasively that the war problem is not going to be solved until the U.N. is transformed into a democratic world federation.

0 of 1 people found the following review helpful.
US Policy in Conflict
By Stephen
It a fair book on the causes of conflict and US Policy to global trends. It is a little old. I hope a new edition comes out

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  • Sales Rank: #6451778 in Books
  • Published on: 2011-11-01
  • Binding: Single Issue Magazine
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0 of 0 people found the following review helpful.
Five Stars
By charlie e. harmon
Great Mazagine, a collector item. Thank you very much.

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  • Sales Rank: #4650909 in Books
  • Published on: 2005-05-26
  • Original language: English
  • Number of items: 1
  • Dimensions: 5.70" h x .90" w x 8.90" l, 1.21 pounds
  • Binding: Hardcover
  • 322 pages

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  • Sales Rank: #2865687 in Books
  • Published on: 2015-07-07
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .17" w x 6.00" l, .24 pounds
  • Binding: Paperback
  • 72 pages

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Knowing what psychopath is
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  • Sales Rank: #10031755 in Books
  • Published on: 1997-12-20
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.50" h x 6.50" w x 1.00" l,
  • Binding: Paperback
  • 384 pages

Amazon.com Review
Most folks have heard of Francis of Assisi, but not everyone recalls that he spent his early life as a businessman and soldier before responding to an inner voice and dedicating himself to God, poverty, and lepers--nor is it widely remembered that he received the impression of the stigmata on his body in 1224, two years before he died. And while everyone knows the Mary who was the mother of Jesus Christ, there tends to be a bit of confusion between Mary the sister of Lazarus and Martha, Saint Mary of Egypt, and Mary Magdalene. And how many are familiar with Mary Magdalene de' Pazzi, saint and mystic of 16th-century Florence? Routledge's Who's Who alphabetically catalogs some 1,000 men and women who've been significant in Christian history, providing accessible dates, religious relevance, and biographical profiles on the movers, shakers, and devout practitioners of the religion. In addition, there's a glossary of technical terms and a chronology of important historical events. As with all Routledge books, it's an excellent resource for scholars, educators, clergy, and students of religion. --Stephanie Gold

From Library Journal
This work, whose author is an honorary research fellow at Kent University and coauthor of A Dictionary of Judaism and Christianity (Trinity, 1991. pap.), covers 1200 of the "leading men and women who have influenced the course of Christian history." The coverage is broader but less detailed and authoritative and with fewer bibliographic references than that provided by The Oxford Dictionary of the Christian Church (LJ 5/15/97). In addition to the expected saints, popes, and founders, one finds Thecla, an apocryphal first-century saint; Mechtilde, a 13th-century mystic; Daniel O'Connell, a 19th-century Irish politician and rebel; and 20th-century theologians Rosemary Radford Ruether and Juan Luis Segundo. Most entries range from 75 to 150 words, though a few are more substantial, e.g., Jesus of Nazareth understandably merits 650 words. The bibliography following each entry is disappointingly brief (usually only two to four citations), and one could quibble with some entries as well. For example, Mechtilde is erroneously referred to as a saint, and the entry for John Brown, "rebel," fails to identify his connection to Christianity. A glossary of technical terms, a chronological table of the chief historical events, and especially useful indexes by category (saint, poet, social reformers, etc.) and time period are also included. While not the ultimate reference on Christianity, this work would be useful as a beginning point for further research in both public and academic libraries.?Linda V. Carlisle, Southern Illinois Univ., Edwardsville
Copyright 1998 Reed Business Information, Inc.

From Booklist
Reference works that include biographical information on individuals important in the history of Christianity abound. Some sources are quite specific about the type of individual they treat, such as the The Oxford Dictionary of Popes (Oxford, 1986) or Butler's Lives of the Saints (Kennedy, 1956). The Anchor Bible Dictionary (Doubleday, 1992) is a rich source of information on individuals in the Bible. More inclusive sources do exist, including The Oxford Dictionary of the Christian Church [RBB O 1 97] and New Catholic Encyclopedia (McGraw-Hill, 1967^-79). What then does this new work add to the existing literature?

Unfortunately, the answer is quite simple: not much. "Twelve hundred of the most prominent people in the history of the Christian Church" are listed, especially those who have had "a continuing effect on the life of the Christian Church." Such a determination is difficult indeed, but does a who's who in Christianity need an entry for Rembrandt? Yes, he was a religious painter, but did his painting have a lasting effect on the history of the Christian Church? If so, the entry for him neglects to explain that influence. All entries are arranged alphabetically and are, by and large, usually no more than a short paragraph. References to one or two additional works "intended to lead the student into a deeper knowledge of the subject" conclude each entry. The entry for Cotton Mather contains a silly mistake, indicating that he attended the University of Harvard, not Harvard University.

There are some additional features to this work that could have enhanced its usefulness but are instead weak themselves. The first is a brief chronology of the history of Christianity. But what is the relevance of knowing that the British acknowledged the independence of the American colonies in 1783? While the chronology notes that the Russian Orthodox Church joined the World Council of Churches in 1961, Roman Catholics are described as continuing to "stand aloof." Is such critical language appropriate in a chronology? The second feature is a glossary, defining terms ranging from agnosticism to Whitsunday. But the definition for ecclesiology gives the more historic definition, namely, the "science of the construction and decoration of churches," rather than the more contemporary usage, which refers to the branch of theology that systematically reflects on the origin, nature, and mission of the Church. The work ends with a listing of individuals by category, such as missionaries and scientists, and a woefully inadequate bibliography of reference works.

Research and theological collections that own the other sources mentioned in this review, as well as additional biographical tools, can safely do without this volume. Libraries needing more biographical information on important figures in Christianity might want to purchase the paper edition.

Reference Books in brief

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Hidden History of Salem, by Susanne Saville

Salem, nestled along the rocky coast of Massachusetts, has long been synonymous with witches, despite efforts to emphasize other aspects of the city's rich history. In this fascinating collection of stories, author Susanne Saville sheds light on the forgotten moments of this noteworthy New England community. Discover Salem's profitable "Age of Sail," the important role coffeehouses played during the American Revolution, the scandalous life of Richard Crowninshield Jr. and the unforgettable writer Nathaniel Hawthorne. These revealing stories will not leave the history of Salem in the shadows for long.

  • Sales Rank: #2722404 in eBooks
  • Published on: 2010-10-11
  • Released on: 2010-10-11
  • Format: Kindle eBook

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0 of 0 people found the following review helpful.
Interesting history
By Kim Sullivan
I enjoyed this collection of stories about my home town. Many I knew of, given my predilection of collector of hometown pride and unusual facts. We hat I liked most was the surprise ending and reference to the delivery roughest at Salem Hospital. My mother was a delivery nurse for 46 years and I grew up hearing about this particular ghost.

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Kamis, 07 Oktober 2010

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Unscrewed: The Consumer's Guide to Getting What You Paid For, by Ron Burley

Every four seconds an unsuspecting consumer is duped by a cable company, cell phone provider, auto repair shop, or one of the numerous other businesses we use on a daily basis. As customer service departments have become automated wastelands, our ability to get satisfaction within the conventional complaint system has eroded. In UNSCREWED, consumer advocate Ron Burley offers a quick and easy five-step plan to getting what we paid for. This powerful and informative guide makes clear who to talk to, what to say, and when to walk away. It also explainsWhy companies don't treat you fairly, and what you can do about itHow to avoid the voicemail trapHow to get customer service representatives to pay attention to youHow to keep from getting screwed in the first placeUNSCREWED features sixteen true stories about average folks who got real results, and shares a variety of creative techniques that are both legal and successful. You don't have to be pushy, loud, or aggressive to get what you deserve—you just have to read this book.Reviews

“If we are sufficiently angered and motivated, now we will know what we ought to do.”—Miami Herald

“A terrific resource. . . I was so impressed by the simplicity of the techniques that I almost yearned to have a consumer conflict.”—Better Investing"[Burley's] basic strategy of thinking like the company to get your problem fixed is ingenious. If consumers approached disputes in his way, the caveat 'buyer beware' would surely be flipped on its head."—USA Today

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  • Sales Rank: #405236 in Books
  • Brand: Brand: Ten Speed Press
  • Published on: 2006-08-15
  • Released on: 2006-09-01
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.01" h x .59" w x 5.04" l, .62 pounds
  • Binding: Paperback
  • 220 pages
Features
  • Used Book in Good Condition

From the Publisher
• A practical guide to getting your due from unscrupulous and inaccessible companies — including the government — through the creative use of technology. • The five techniques are completely legal and virtually guarantee success. • Covers a wide range of situations to guide consumers through all types of offenses, from disputing minor scams to wrangling with corporate bureaucracy.

About the Author
RON BURLEY worked as a broadcast journalist for fifteen years before launching and selling three successful small companies. A consultant and award-winning public speaker, Ron lives in Eugene, Oregon

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16 of 17 people found the following review helpful.
Techniques on becoming a David who defeats Goliath
By Miami Bob
Rob Burley has the exterior of Mr. Belvedere and an interior which whirls like the Tasmanian Devil. And, when Big Business decides to throw its massive weight upon this hyper-energetic consumer advocate, he responds with ferocity. He is like the nagging fifi dog who won't let go of the intruder's ankle - he will not quit.

But, I enjoyed his style: Thesis with simple analysis followed by anecdotal true story. Very common in the "How To" industry of nonfiction novels. And, very true here. Makes the reading much easier.

In a nutshell he espouses consumer terrorism. Legitimate methods? Mostly. Ethical? Partly. Justifiable? Yes. And, it is the last answered question which the reader must understand. First, he commences all acts with the "give them the chance to do the right thing" telephone call. You must commence by offering the company a chance to fully understand what has transpired and how to resolve the issue without confrontation . . .

But, this does not always work (Actually Chapter 15 shows what happens when it works - and Big Business and the consumer are both winners). Upon there not being a successful remedy delivered, he then asks that you employ his five "P's" - Chapters 4-8. Then, after understanding the methodology (what I have coined as "consumer terrorism"), he seeks for the consumers to go forward, but to curtail their activity by a simple marginal cost analysis - Chapter 9: basically don't get overwhelmed. "[I]f getting what you deserve is going to cost you more than it's worth, forget about it and move on."

A few hints to the readers. First, Chapters 12 and 13 basically are recaps of the prior chapters, so those wanting to learn the tricks of his trade quickly can do so by reading these two chapters - much more efficiency.

Second, he is not a lawyer. And, on a few occasions he makes references to laws which are not accurately depicted for ALL consumers in ALL states. His statements about liens on homes is precisely the opposite of what happens in Florida. So to Floridians who choose to follow his advice about not being concerned about mechanics' liens, I say - beware. You will have got what you paid for.

Lastly, there are civil actions which are labeled "Civil Extortion." Many of the tactics employed in this book toe the line and could easily be determined "worthy of litigation" by many attorneys employed by "Big Business." Again, take caution.

But, when no one steps over the line and his tactics are not over-the-line, his David-like triumphs over Big Business make the reader both smile and cheer. One for the underdogs is always appreciated by a true spectator.

12 of 13 people found the following review helpful.
Power to the Consumer!
By Liz
Ron Burley takes you on a tour through his trials of being stepped on by large corporations as well as the local tire salesman. Through doing the right thing, and sometimes the wrong thing, Burley learned how to get not what he deserved, but what he paid for. This is an excellent treatise on the sad state of customer service today, and what we can do about it. Highly recommended!

14 of 16 people found the following review helpful.
No Need to Unscrew Buying this Book!
By Allyson Helmberger
I was required to read this book for my college english class (CCCC 1301!), and after picking it up I gained a world of insight into the minds and absolute realities of customer service departments. I feel confident that if I need to change a screwed situation in my life, I can. Ron Burley is a genius. He shares his own life situations in which he used the Unscrewed technique to solve issues he faced based on personal experimentation. He remains courteous throughout explaining the process, as well as "just a little bit Jack" to give him the proper edge for accomplishing his goals.

Ron Burley is a well-grounded leading example of getting what is expected, and not settling for anything less.

GO RON! IT'S YOUR BIRTHDAY! AND MINE! 'CAUSE YOU TAUGHT ME HOW TO WIN!

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Selasa, 05 Oktober 2010

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The Gospel in a Pluralist Society [Paperback]Lesslie Newbigin (Author)

  • Sales Rank: #1532127 in Books
  • Published on: 1989
  • Number of items: 2
  • Binding: Paperback

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